Host Agreement

Villario  ·  a trading name of Cyridium Ltd  ·  Last updated: 22 October 2026

This Host Agreement applies to every user who lists a Property on Villario (a “Host”), whether individually or through a Company account, and to anyone granted delegated management access to a Property (a “Property Manager”). It supplements our Terms of Service and Acceptable Use Policy.

1. Listing accuracy and responsibility for the Property

• You are solely responsible for the accuracy of everything in your Listing: description, photos, amenities, room/capacity configuration, pricing, and policies.

• You must keep your availability calendar accurate. If you also list the same Property on another channel (Airbnb, Booking.com, Vrbo, Expedia) or sync it from an external calendar (iCal) or Property Management System, you are responsible for the accuracy of that sync and for resolving any double-bookings it causes.

• You are solely responsible for the condition, safety, legality, insurance, and habitability of the Property itself. Villario does not inspect Properties and is not a party to the accommodation contract between you and the Guest.

• If you designate another verified user (an owner, or a Property Manager who holds message-handling permission) as the publicly displayed host for a Listing, you remain responsible for that Listing under this Agreement.

Local and jurisdictional rules. You must comply with every law, regulation, licence, registration, permit and local rule that applies to the Property and to letting it short term where it is, whether set by a national, regional or local authority or by a building, owners' association, landlord or lease. Villario does not determine which rules apply to your Property and does not check that you follow them. This includes, as a minimum, the rules on:

• quiet times and noise, including any hours during which noise must be kept down and any limits on noise from outdoor areas;

• parking, including where Guests may and may not park, permits, and any limit on the number of vehicles;

• waste and trash, including sorting and recycling, collection days, and where bins may be left;

• events and parties, including any ban or limit on gatherings, music, and the number of people allowed on the Property;

• cameras and recording: if there is any camera or recording device at or around the Property, you must comply with data-protection and privacy law, you must not place one anywhere a Guest can reasonably expect privacy (such as a bedroom or bathroom), and you must tell Guests about every one in your Listing before they book; and

• safety equipment and inspections, including smoke and carbon monoxide alarms, fire safety equipment, gas and electrical safety, and any required certificates, tests and inspections, kept in date.

Where a local rule is stricter than your Listing, your house rules or this Agreement, the local rule applies. You must keep your Listing, including its house rules and safety information, consistent with the rules that apply, and must tell Guests the ones that affect their stay. A breach may lead to restriction or suspension of your Listing under Section 10.

Insurance. You must maintain, at your own expense, appropriate insurance cover for the Property and for your activities as a Host. This includes, as a minimum, buildings and/or contents insurance that covers short-term letting, and public-liability insurance with a limit of indemnity appropriate to the risks of the Property and the number of Guests it can accommodate. Villario may, from time to time, ask you to provide evidence of current cover (for example a certificate of insurance or policy schedule); failing to provide satisfactory evidence within a reasonable period may result in restriction or suspension of your Listing under Section 10.

2. Pricing, availability, and Bookings

• You control your base pricing, any pricing rules (seasonal, length-of-stay, last-minute, early-bird, weekend), taxes, and add-ons for each Property or room type. Where pricing rules overlap, the Platform applies them as set out in the Host Guide: surcharges first (one per kind), then the single discount that gives the Guest the largest saving; discounts do not combine.

• You must respond to Booking requests (Request to Book) promptly. You may set an automatic response deadline on your profile (24, 48 or 72 hours), and choose whether a request you haven't answered by then is automatically confirmed or automatically declined (the Guest's payment is released if declined). If you set no deadline, requests remain pending until you respond.

• You set the minimum amount of advance notice you require before check-in; a Guest cannot submit a request inside that window. You may separately opt in to accepting shorter-notice ("fast-track") requests — doing so is your explicit agreement to automatically confirm a fast-track request you don't respond to within your stated response window, without individual review, rather than have it expire and decline as an ordinary request would.

• Before we send you some Booking requests, we may ask the Guest to verify their identity with our payment partner, so a request can reach you a few hours after it was made, and some never reach you (if the Guest does not verify in time, the check fails, or the dates are confirmed to someone else meanwhile). You are not told about requests that do not reach you, and you are not responsible for them. You may set a Property to accept only verified Guests: then every Guest who has not been verified is asked to verify before you see their request. Where a Guest has a current verification, you see a “Verified guest” label on their request and Booking. You never see their identity document, selfie or the details of a check, and no label does not mean the Guest is untrustworthy: most Guests are never asked. See Section 6A of the Privacy Policy.

• Once a Booking is confirmed, the price, currency, and cancellation policy that applied at that moment are locked to that Booking regardless of later changes you make to the Listing.

3. Payments and payouts

• Guest payments are collected via our payment provider (Stripe Connect, unless otherwise agreed) and paid out to your connected payout account.

• Villario deducts a Service Fee from each Booking total before transferring the remaining balance to you. The Service Fee is tiered by length of stay: a threshold number of nights (shown in your Host dashboard) separates a short-stay rate from a long-stay rate, and each rate may be either a percentage of the Booking total or a flat amount per Booking. Where a percentage rate applies, it may be subject to a minimum and/or maximum amount. The Service Fee is calculated on the Booking total, including the accommodation price and any add-ons you charge (e.g. a cleaning fee), but excluding any refundable damage deposit and any taxes collected on the Booking, neither of which is Villario revenue.

• Villario's payment provider charges a card-processing fee on the full amount collected, including any damage deposit. Rather than absorb this cost, Villario deducts it alongside the Service Fee, shown as a separate line from the Service Fee wherever your payout for a Booking is itemised. Once the actual processing fee charged for that card is known, that figure is used; only where it cannot be determined does Villario fall back to an estimate based on our payment provider's own published rates for the card network typically used in the Booking's currency. Villario does not reproduce those rates here, or display them in your Host dashboard, since they are set by our payment provider and can change independently of this Agreement — see Stripe's current pricing for the rates in effect at any given time.

• The Service Fee structure for your Property is shown in your Host dashboard before you publish a Listing. Guests may also pay Villario a separate booking fee. It is not part of the Booking total on which the Service Fee is calculated, it is not deducted from your payout, and you bear only your own share of the card-processing fee.

• When you are paid. Payouts are initiated no earlier than 48 hours after the scheduled check-in date, subject to account standing, fraud prevention checks, and the absence of any open Guest disputes. In this section, "account standing" means that your Host account is not suspended and has no unresolved account standing event in the fraud or payment-risk categories (see Section 10), and "fraud prevention checks" means checks carried out by us or our payment provider on a Booking or on your account that have not been completed or that have raised a concern, including a compliance check we carry out or are required to carry out. A payout is also paused while our payment provider has disabled payouts on your payout account, and while we have placed a hold on your payouts. A pause only delays a payout: it is released once the reason for it no longer applies. Where telling you why a payout is paused would be unlawful or would prejudice a check, we may pause it without giving the reason. Payouts are made only to a payout account that is set up and able to receive them.

• Invoices for the Service Fee. After the end of each month, Villario issues you an invoice for the Service Fees deducted from your Bookings in that month, one for each organisation and currency. Whether VAT is added to the Service Fee is shown on the invoice.

• Refundable damage deposits are collected as part of the same Booking charge and released back to the Guest via a refund when due.

• You must keep your payout account details current. Villario is not responsible for payouts delayed or misdirected due to inaccurate payout details you have provided.

4. Taxes

5. Guest registration and identification

Some countries legally require you, as the accommodation provider, to register your guests, collect identification details from them, or keep a guest register. Villario does not collect, store, pass on or report this information on your behalf, for any Property. The duty is yours, you are the controller of what you collect from your guests, and you must collect and keep it yourself, directly from your guests, outside the platform and in line with the law of the Property’s country. Villario does not cancel a Booking because a guest has not given you identification, and does not check that you comply.

As a courtesy only, we show you on a confirmed Booking a short summary of what your country usually requires (who, what, where and by when to report). It may be incomplete or out of date and is not legal advice: you are responsible for finding out and meeting your own obligations (see also Section 1 on compliance with local rules). You must not ask guests to send you identity documents, or copies or photos of them, through Villario’s messages or any other part of the platform, and you must not upload one: Villario does not collect this information and should not be made to hold it. Collect it directly from your guests at check-in, outside the platform. A message that contains an identity document may be removed, and asking guests to send documents through the platform is a breach of our Acceptable Use Policy.

6. Trader status and verification

To keep Villario a trustworthy marketplace, we collect and verify certain information about Hosts who qualify as "traders" — broadly, Hosts letting a Property as part of a business or profession, rather than as a private individual. We do this voluntarily, following the standards of Article 30 of the EU Digital Services Act (Cyridium Ltd, as a micro-enterprise, is currently exempt from that Article under Article 29). This section applies to you if you are, or become, a trader.

Whether you are a trader is worked out from the information you give when you register (your type of host and whether you let Properties as a business), together with the self-certification described below. Hosts who are businesses are labelled as such on their listing, so that Guests know which consumer rights apply. Where enabled, we may also ask you to complete identity verification through a secure third-party partner.

When this section applies. You are treated as a trader for the purposes of this section if either of the following applies (or such other criteria as Villario may publish in the Host dashboard from time to time):

• you declare, when setting up payouts, that you are letting the Property in the course of a trade, business, craft, or profession; or

• you set up your Villario account as a company or other business entity, rather than as a private individual.

Villario currently relies on your own declaration to determine trader status. It does not independently infer trader status from the number of Properties you list, how often or how long they are booked, or other Listing activity.

• Declaring your status. You must accurately declare whether you are acting as a trader or as a private individual when setting up payouts, and keep that declaration up to date if your circumstances change.

• Self-certification. If you are a trader, you must certify that any product or service you offer through your Listing complies with applicable EU product-safety and consumer-protection law, and keep that certification current.

• Providing accurate information. You must provide, and keep accurate and up to date, the identity and business information this section describes — including, where applicable, your registered business name and trade-register number. You give us this when you register and set up payouts; see our Privacy Policy, Section 7, for how we use it.

• Verification, correction, and consequences of inaccurate data. We make reasonable efforts to verify the information above. If we identify information that appears missing, inaccurate, or outdated, we will ask you to correct it within a reasonable period. If you do not, we may restrict your ability to publish or keep active a Listing until the information is corrected, in addition to any other enforcement available to us under Section 10.

• Public disclosure. If you are classified as a trader, exactly these items, and nothing more, are shown publicly on your Host profile: the name (or business name) shown on the profile, your trade-register name and number where you have one, and a statement that you have certified compliance as described above, with the date of that certification. Your address, phone and email are not made public.

Identity verification (required). To publish a Listing, you (and every Property Manager or team member you invite) must complete an identity check carried out by our payment provider, Stripe, using a government-issued identity document. You choose between fast verification, which also uses a live selfie and a facial scan and requires your explicit consent before it starts, and standard verification, which uses no selfie or facial scan and is reviewed by our team (usually within 1–2 days). You must use your own, valid document (and, on the fast track, your own face), and must not attempt to verify using another person's details or to bypass the check. We may ask you to repeat the check where we reasonably need to (for example if it expires, or we have reason to doubt the result). Until the check is complete you can set up your account and create Listings but cannot publish them. If we are unable to verify your identity, you will not be able to publish Listings. You may try the verification again. If you believe the result is incorrect, contact us and we will review the case; we may ask for additional information, and our decision after review is final. Stripe collects your document and selfie itself and holds them (possibly outside the UK); we keep only the outcome of the check, not your document or selfie. See our Privacy Policy, Sections 4 and 7A.

7. Property Managers and delegated access

• You may grant another user access to help manage a Property, and control exactly which actions they may perform (rooms, availability, bookings, reviews, messages, analytics, pricing, photos).

• You remain responsible under this Agreement for all actions taken on your Property by anyone you grant access to.

• You may revoke a Property Manager's access at any time.

• Each Property Manager must complete the identity verification described in Section 6 (on either track) before publishing a Listing. You are responsible for telling the people you invite that this is required.

8. Reviews

Guests may leave one review per completed Booking. You may post a single public response to each review. You must not offer or accept compensation in exchange for a review or its removal, or otherwise attempt to manipulate your review score — see our Acceptable Use Policy. Villario administrators may hide a review that violates that policy. Reviews are ordinarily publicly visible for 3 years from the date of the stay before removal or anonymisation — see our Privacy Policy, Section 5.

Substantial renovation or change of ownership. You may request that reviews written before a substantial renovation or change of ownership of your Property be removed from its public Listing and overall rating, or archived with a clear “pre-renovation” (or equivalent) label so they remain visible for historical context without affecting the current rating. “Substantial” means structural work, a complete refurbishment of a key living area, or a significant change to a bathroom, kitchen, or layout — not routine maintenance, redecoration, or minor cosmetic updates. You must provide supporting evidence (for example, before/after photos, invoices, or a completion certificate); a Villario administrator reviews each request individually and decides whether it qualifies. This decision is always made by a human reviewer, never automated. A change of ownership or long-term management of the Property is treated the same way, on request and with appropriate evidence of the change.

Guests retain their own right to request erasure of a review they wrote, under our Privacy Policy, regardless of any request you make under this Section.

9. Listing content and licence

You retain ownership of all content you upload or supply in connection with a Listing, including photographs, descriptions, floor plans, and videos (“Listing Content”).

By publishing, or continuing to publish, a Listing you grant Villario a worldwide, non-exclusive, royalty-free, transferable, and sub-licensable licence to use, reproduce, modify (for formatting or technical purposes only), distribute, display, and perform that Listing Content in connection with operating, promoting, and improving the Villario platform and related services. This licence continues for as long as the Listing Content remains on the platform, and for a reasonable period afterwards for archival, legal, and customer-support purposes.

You represent and warrant that you hold all rights necessary to grant the licence above, and that the Listing Content does not infringe any third party's intellectual-property or other rights. You remain responsible for any claim arising from your Listing Content.

10. Verification, risk management, and account standing

Villario may verify a Property or Company listing, and may flag, suspend, or deactivate a Listing that we determine violates this Agreement, our Acceptable Use Policy, or applicable law. We may also cancel a Booking and issue a refund to the affected Guest where enforcement requires it.

Where we identify a concern with your Host account, we record it as an account standing event in one of several risk categories — guest safety, fraud, policy violations, or payment risk — together with the specific reason. You'll always be notified by email when an event in one of these categories is issued or cleared, and can review your full history of them at any time in your Host dashboard. Separately, we may open an internal onboarding-risk review while we investigate an unconfirmed concern; a warning or violation recorded under this kind of review is not itself shown to you or notified, since the review may conclude with no finding at all. This does not apply to a suspension: because a suspension actually restricts your ability to take new Bookings, one is always shown to you and notified — including one opened under an onboarding-risk review — regardless of category, both when issued and when lifted.

Events fall into three levels, in increasing order of seriousness. A warning is a record for your awareness and does not restrict your ability to take new Bookings. A violation is more serious and, while it also does not restrict new Bookings on its own, repeated or unresolved violations may lead to a suspension. A suspension pauses new Bookings for all of your Properties until it is resolved — Bookings already confirmed before a suspension are not affected, although payouts for them are paused under Section 3 until the suspension is resolved. Once we've reviewed and resolved the underlying concern, we clear the event and, if it was a suspension, new Bookings reopen immediately.

Repeated or serious violations may result in suspension or termination of your Host account under Section 14 below.

Review of suspension. If your Host account or a Listing is suspended under this Section, you may request a review by emailing support@villario.co.uk within 14 days of the suspension notice, setting out the reasons you believe the suspension should be lifted or modified. Villario will consider the request and respond within a reasonable period (normally 14 days); we may uphold, modify, or lift the suspension. Submitting a review request does not itself reinstate Bookings or lift the suspension while the review is ongoing. This review process is discretionary and does not create any contractual right of appeal beyond the rights you already have under applicable law.

11. Premium features

Certain features (currently: guest-facing instalment/payment-plan checkout) require an active premium Host subscription plan. A feature we have not yet gated behind a plan is available to every Host at no extra charge, even where a future paid plan is anticipated for it — we will never charge you for a feature retroactively for having used it before it became a paid feature. The specific features gated behind a given plan, and its availability and pricing, may change from time to time and are shown in your Host dashboard.

12. Indemnity and liability

You agree to indemnify Villario against claims, losses, or expenses arising from your Listing, your Property, or your conduct as a Host, including claims brought by a Guest relating to the Property itself. To the fullest extent permitted by law, Villario's liability to you is limited to the Service Fees you have paid in the 12 months preceding the claim, except where liability cannot be excluded or limited under English law.

13. Force majeure and extraordinary circumstances

Neither you nor Villario is liable for any failure or delay in performing obligations under this Agreement where that failure or delay results from circumstances beyond the reasonable control of the affected party, including (but not limited to) natural disasters, epidemic or pandemic, government action or restriction, war, terrorism, civil unrest, utility or infrastructure failure, or other events of a similar nature beyond that party's reasonable control (a “Force Majeure Event”).

If a Force Majeure Event prevents you from honouring a confirmed Booking, you must notify Villario and the Guest as soon as reasonably practicable. The Booking is then handled under the extraordinary-circumstances provisions of our Cancellation & Refund Policy; Villario's own obligations to process payouts or refunds remain subject to that same Policy.

This clause does not relieve you of your ongoing responsibility to keep your Listing and availability accurate, or of your responsibility for the Property's insurance under Section 1.

14. Termination

You may deactivate your Listings and close your Host account at any time, subject to honouring or properly cancelling any confirmed Bookings. We may suspend or terminate your Host account for breach of this Agreement, our Terms of Service, or our Acceptable Use Policy.

15. Changes to this Agreement

We may update this Agreement from time to time. Material changes will be notified by email or an in-product notice at least 14 days before they take effect. Continuing to operate a Listing after that date constitutes acceptance of the revised Agreement.

16. Governing law

This Agreement is governed by the laws of England and Wales, consistent with our Terms of Service.

17. Contact

Cyridium Ltd, trading as Villario
19 Brambles Crescent, Blythe Valley, Solihull, B90 8DJ
Host support: support@villario.co.uk
Billing/payouts: support@villario.co.uk