Villario · a trading name of Cyridium Ltd · Last updated: 19 September 2026

These Terms of Service (“Terms”) govern access to and use of Villario (the “Service”), a property-booking marketplace operated by Cyridium Ltd, a company registered in England and Wales (registered office: 19 Brambles Crescent, Blythe Valley, Solihull, B90 8DJ) (“Villario”, “we”, “us”). By creating an account, browsing a listing, making a booking, or listing a property, you agree to be bound by these Terms.

Two kinds of user, one set of Terms: These Terms apply to everyone who uses Villario. Guests should also read the Cancellation & Refund Policy. Hosts must additionally accept the Host Agreement and, where guest identification is collected on their properties, the Guest ID Data Processing Agreement before they can publish a listing or accept bookings.

1. Definitions

Guest — a user who searches, enquires about, or books a Listing.
Host — a user who lists one or more Properties for booking, directly or via a Company account.
Property / Listing — a room type or whole-property accommodation published on Villario.
Booking — a confirmed or pending reservation of a Listing for a specific date range.
Content — listings, photos, descriptions, messages, reviews, and any other material submitted to Villario by a Host or Guest.
Service Fee — the fee Villario charges for facilitating a Booking, described in Section 5.

2. Who we are and what Villario does

Villario is an online marketplace that connects Guests with Hosts who list accommodation for short- and medium-term stays. Unless a Listing expressly states that the Property is provided directly by Cyridium Ltd, the accommodation contract for each Booking is between the Guest and the Host — Villario is not a party to that contract, does not own or operate the Properties listed, and does not act as either party’s agent for the purpose of the accommodation itself. Villario’s role is to provide the technology, payment facilitation, messaging, and support infrastructure that makes the Booking possible.

Because Villario is an intermediary, we do not inspect, and cannot guarantee the accuracy of, every Listing. Hosts are solely responsible for the accuracy of their Listing content and for the condition, legality, safety, and fitness of their Property — see Section 11 and our Host Agreement.

3. Eligibility and accounts

You must be at least 18 years old and capable of forming a binding contract to create an account.
You must provide accurate registration information and keep it up to date, including your preferred language/locale, which we use to show you Listing content in your own language where a Host has provided a translation.
One person may not maintain more than one active account except where a Host account is used to operate multiple Companies.
You are responsible for all activity that occurs under your account and for keeping your credentials confidential.
Depending on the Property’s jurisdiction, we or the Host may be required to collect identity documents from Guests before check-in — see Section 7 and our Privacy Policy.

4. Listings and how a Booking is made

Hosts control how a Booking request is handled for each Property:

Instant Book — where a Host has enabled instant booking, the accommodation contract between you and the Host is formed the moment your payment succeeds; your Booking is confirmed automatically at that point, with no separate Host action required.
Request to Book — otherwise, your Booking is created as pending and no accommodation contract exists yet. Your card is authorised (or, depending on the payment method, charged and held) at the time of the request, but is not finally collected until the Host confirms. The contract is formed, and the Booking becomes binding, only when the Host confirms the request; if the Host declines or the request expires without a response, no contract is formed and the payment is released back to you in full, in accordance with our Cancellation & Refund Policy.

The total price shown before you confirm a Booking reflects the nightly rate, any applicable pricing-rule adjustments (seasonal, length-of-stay, last-minute, early-bird, or weekend pricing set by the Host), mandatory and selected optional add-ons (e.g. cleaning fees, extra-guest charges), taxes the Host has configured for the Property’s jurisdiction, and, where applicable, a refundable damage deposit shown as a separate line item. If you request the price in a display currency different from the Listing’s currency, the converted amount is calculated using the exchange rate in effect at the time of Booking and is not subsequently adjusted for later rate movements.

Once a Booking is confirmed, the price, currency, and the cancellation policy that applied at the time of Booking are locked to that Booking and will not change even if the Host later edits the Listing’s pricing or policies.

5. Payments, payouts, and fees

Payments are processed by our payment provider (Stripe, unless a Listing states otherwise). We do not store your full card details.
Host payouts are made via connected payout accounts. Villario deducts its Service Fee — a commission on the Booking total — before the remaining balance is transferred to the Host; the applicable rate is disclosed to Hosts in their dashboard before they publish a Listing. Guests are not charged, and are not shown, the Service Fee — it is deducted from the Host's own payout, not from the Guest's payment. (A Booking's price breakdown may separately show an “Additional fees” line where the Host has configured their own add-on charges — that is a different, Host-set charge, not the Service Fee.)
Damage deposits, where applicable, are authorised or charged separately from the accommodation price and are held, released, or captured according to the Property’s configured deposit terms. Full rules on when a deposit can be captured, how a dispute over a claim is handled, and the timeline for automatic release if no claim is made are set out in our Cancellation & Refund Policy.
Hosts are solely responsible for determining, charging, and remitting any taxes applicable to their Listings (see the Host Agreement, Section 4).

6. Cancellations, refunds, and no-shows

Each Property has a cancellation policy set by its Host (flexible, moderate, strict, or a custom tiered policy). The policy in effect at the time you complete a Booking is shown to you before payment and is snapshotted against your Booking, so it cannot be changed retroactively. Full details, including how refunds are calculated and the statutory position on the consumer cooling-off period, are set out in our Cancellation & Refund Policy.

7. Guest identity verification

Some jurisdictions require accommodation providers to collect and retain identity information from guests. Where this applies to a Property you have booked, we will email you a secure, one-time link to submit the required details directly to Villario; you should never send identity documents to a Host by message or email. Full details of what is collected, how long it is retained, and who can see it are in our Privacy Policy.

Submitting your identification on time is required to keep your Booking. If it is still missing once check-in is within 24 hours, we will email you a further warning. If it has still not been submitted by check-in, your Booking is automatically cancelled and you are refunded in full, including any damage deposit — this happens regardless of the Property's normal cancellation policy and cannot be reversed by the Host. See our Cancellation & Refund Policy for how this cancellation ground is treated.

8. Reviews and messaging

Guests may submit one review per completed Booking, rating the stay and optionally leaving a written comment; Hosts may post a single public response to each review. Reviews must reflect a genuine stay and comply with our Acceptable Use Policy — we (or, for reviews, our administrators) may remove content that violates it. Booking-related messages between Guests and Hosts, and pre-booking enquiries, are provided through Villario’s messaging feature and are subject to the same Acceptable Use Policy; do not use messaging to solicit payment or booking outside of Villario.

9. Licence to your Content

You retain ownership of the Content you submit (listing photos and descriptions, reviews, messages, and any other material you upload). By submitting Content, you grant Villario a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt (e.g. resizing images), display, and distribute that Content for the purposes of operating, promoting, and improving the Service — including showing a Listing’s photos and description to prospective Guests and using Listing photos or review excerpts in Villario’s own marketing. This licence ends when you delete the Content or close your account, except to the extent the Content has already been incorporated into another user’s record (for example, a review remains visible after the reviewer’s account is closed) or we are required to retain it by law. You confirm you have the necessary rights to submit your Content and that it does not infringe any third party’s rights.

10. Host obligations

If you list a Property, you separately agree to our Host Agreement, which covers listing accuracy, local law and licensing compliance, tax responsibility, delegation of property management, and payout terms. Where you enable identity collection for your guests, you must first accept our current Guest ID Data Processing Agreement — Villario will not enable collection on your Property until you have done so.

11. Prohibited conduct

Detailed rules on prohibited listings, prohibited conduct, and enforcement are set out in our Acceptable Use Policy, which is incorporated into these Terms by reference.

12. Disclaimers

Villario is a marketplace, not an accommodation provider. We do not warrant the accuracy of Listing content, the condition, safety, or legality of any Property, or the conduct of any Guest or Host. To the fullest extent permitted by law, Villario disclaims all liability for the acts or omissions of Hosts and Guests, including property condition, safety incidents, and the accuracy of amenity, capacity, or pricing information supplied by a Host.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under English law, including liability for death or personal injury caused by negligence, or for fraud.

13. Indemnity

You agree to indemnify Villario against any claims, losses, or expenses arising from your breach of these Terms, your Listing content (if you are a Host), or your conduct as a Guest or Host, save to the extent caused by our own breach or negligence.

14. Suspension and termination

We may suspend or terminate your account for a breach of these Terms, our Acceptable Use Policy, or applicable law, in accordance with the enforcement provisions of the Acceptable Use Policy. You may close your account at any time; open Bookings must be resolved (completed or cancelled) first.

15. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified by email or an in-product notice at least 14 days before they take effect. Continued use of Villario after that date constitutes acceptance of the revised Terms.

16. Miscellaneous

Order of precedence. If there is a direct conflict between these Terms and the Host Agreement, the Cancellation & Refund Policy, the Guest ID Data Processing Agreement, or the Acceptable Use Policy on a matter that document specifically addresses, that other document controls for that matter; these Terms control on everything else.

Force majeure. Villario is not liable for any failure or delay in providing the Service caused by events beyond our reasonable control, including outages of a third-party provider we depend on (such as our payment processor or hosting infrastructure), internet or telecommunications failures, natural disasters, or governmental action. This does not affect a Host’s or Guest’s own obligations to each other under the accommodation contract, which are addressed by the applicable cancellation policy.

Disputes between a Guest and a Host. A dispute over the performance of the accommodation contract itself (for example, the condition of a Property or a Guest’s conduct during a stay) is between the Guest and the Host. Villario’s support team may assist in good faith — for example, in reviewing evidence for a damage deposit claim as described in our Cancellation & Refund Policy — but we are not an arbitrator of the underlying contract and do not guarantee a particular outcome.

17. Governing law and disputes

These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer protections available to you in your country of residence.

18. Contact

Villario, a trading name of Cyridium Ltd
19 Brambles Crescent, Blythe Valley, Solihull, B90 8DJ
General enquiries: hello@villario.co.uk
Support: support@villario.co.uk
Legal: legal@villario.co.uk