Terms of Service

Villario  ·  a trading name of Cyridium Ltd  ·  Last updated: 22 October 2026

These Terms of Service (“Terms”) govern access to and use of Villario (the “Service”), a property-booking marketplace operated by Cyridium Ltd, a company registered in England and Wales (registered office: 19 Brambles Crescent, Blythe Valley, Solihull, B90 8DJ) (“Villario”, “we”, “us”). By creating an account, browsing a listing, making a booking, or listing a property, you agree to be bound by these Terms.

1. Definitions

• Guest — a user who searches, enquires about, or books a Listing.

• Host — a user who lists one or more Properties for booking, directly or via a Company account.

• Property / Listing — a room type or whole-property accommodation published on Villario.

• Booking — a confirmed or pending reservation of a Listing for a specific date range.

• Content — listings, photos, descriptions, messages, reviews, and any other material submitted to Villario by a Host or Guest.

• Service Fee — the fee Villario charges for facilitating a Booking, described in Section 5.

2. Who we are and what Villario does

Villario is an online marketplace that connects Guests with Hosts who list accommodation for short- and medium-term stays. Unless a Listing expressly states that the Property is provided directly by Cyridium Ltd, the accommodation contract for each Booking is between the Guest and the Host — Villario is not a party to that contract, does not own or operate the Properties listed, and does not act as either party’s agent for the purpose of the accommodation itself. Villario’s role is to provide the technology, payment facilitation, messaging, and support infrastructure that makes the Booking possible.

Because Villario is an intermediary, we do not inspect, and cannot guarantee the accuracy of, every Listing. Hosts are solely responsible for the accuracy of their Listing content and for the condition, legality, safety, and fitness of their Property — see Section 11 and our Host Agreement.

3. Eligibility and accounts

• You must be at least 18 years old and capable of forming a binding contract to create an account.

• You must provide accurate registration information and keep it up to date, including your preferred language/locale, which we use to show you Listing content in your own language where a Host has provided a translation.

• One person may not maintain more than one active account except where a Host account is used to operate multiple Companies.

• You are responsible for all activity that occurs under your account and for keeping your credentials confidential.

• Depending on the Property’s country, the Host may have to collect identity details from you directly at or before check-in. Villario does not collect them: see Section 7.

4. Listings and how a Booking is made

Request to Book — your Booking is created as pending and no accommodation contract exists yet. Your card is authorised (or, depending on the payment method, charged and held) at the time of the request, but is not finally collected until the Host confirms. The contract is formed, and the Booking becomes binding, when the Host confirms the request. The Host may also set an automatic response deadline, after which an unanswered request is automatically confirmed or declined according to the Host’s own configured preference; if no deadline is set, the request remains pending until the Host responds, and you may cancel it at any time. If the Host declines (or the request is automatically declined), no contract is formed and the payment is released back to you in full, in accordance with our Cancellation & Refund Policy.

Where a Host has enabled fast-track bookings for a Property, a short-notice request that the Host does not respond to within their stated response window is automatically confirmed, and a contract is formed at that point without individual review by the Host.

The total price shown before you confirm a Booking reflects the nightly rate, any applicable pricing-rule adjustments (seasonal, length-of-stay, last-minute, early-bird, or weekend pricing set by the Host), mandatory and selected optional add-ons (e.g. cleaning fees, extra-guest charges), taxes the Host has configured for the Property’s jurisdiction, and, where applicable, a refundable damage deposit shown as a separate line item. If you request the price in a display currency different from the Listing’s currency, the converted amount is calculated using the exchange rate in effect at the time of Booking and is not subsequently adjusted for later rate movements.

Once a Booking is confirmed, the price, currency, and the cancellation policy that applied at the time of Booking are locked to that Booking and will not change even if the Host later edits the Listing’s pricing or policies.

5. Payments, payouts, and fees

• Payments are processed by our payment provider (Stripe, unless a Listing states otherwise). We do not store your full card details.

• Host payouts are made via connected payout accounts. Villario deducts its Service Fee — a commission on the Booking total — before the remaining balance is transferred to the Host; the applicable rate is disclosed to Hosts in their dashboard before they publish a Listing. Guests do not pay the Service Fee (Villario’s commission) — it is deducted from the Host's own payout, not from the Guest's payment. Where Villario charges a Guest a separate booking fee, it is shown to the Guest as its own line before they pay. (A Booking's price breakdown may separately show an “Additional fees” line where the Host has configured their own add-on charges — that is a different, Host-set charge, not the Service Fee.)

• Damage deposits, where applicable, are authorised or charged separately from the accommodation price and are held, released, or captured according to the Property’s configured deposit terms. Full rules on when a deposit can be captured, how a dispute over a claim is handled, and the timeline for automatic release if no claim is made are set out in our Cancellation & Refund Policy.

• Hosts are solely responsible for determining, charging, and remitting any taxes applicable to their Listings (see the Host Agreement, Section 4).

6. Cancellations, refunds, and no-shows

Each Property has a cancellation policy set by its Host (flexible, moderate, strict, or a custom tiered policy). The policy in effect at the time you complete a Booking is shown to you before payment and is snapshotted against your Booking, so it cannot be changed retroactively. Full details, including how refunds are calculated and the statutory position on the consumer cooling-off period, are set out in our Cancellation & Refund Policy.

7. Guest registration required by a Host’s country

Some countries require accommodation providers to register their guests or keep a guest register. That duty belongs to the Host, not to Villario. Villario does not collect, store, pass on or report your identity documents or registration details for this purpose, and providing them is not part of making or keeping a Booking with us. If the law of the Property’s country requires it, the Host will ask you directly, outside Villario, at or before check-in. We will never ask you to send an identity document to us, or to a Host, by message or email, and you should not send one through our messages: Hosts are not allowed to ask for it that way. Our Privacy Policy (Section 6) explains this further.

7A. Identity verification before a booking request is sent

Separately from Section 7, we may ask you to verify your identity before we send a Booking request to the Host: when the request shows signs that need a closer look, or when the Host has chosen to accept only verified Guests. We ask you after your card has been authorised (the amount is held, not charged), and you complete the check with our payment partner, Stripe, on your booking page. You have 12 hours to do so (2 hours if your stay starts within 48 hours). You may choose manual review instead of a selfie, and doing so never counts against you. Stripe collects your document and selfie itself and holds them, possibly outside the UK; Villario receives and keeps only the result. How your data is used, and where it goes, is explained in Sections 4 and 6A of our Privacy Policy.

• Once you are verified, your request goes to the Host and the Booking continues as set out in Section 4. A verification lasts 12 months.

• If you do not verify in time, if the dates are confirmed to someone else while you are verifying, or if we cannot confirm your identity, we cancel the request and release the hold on your card. You are not charged. The Host is not told. This is not a cancellation by you, and no cancellation fee applies.

• If we cancel because a check failed, you can ask a member of our team to review the outcome from your booking page, and a person will decide.

8. Reviews and messaging

Guests may submit one review per completed Booking, rating the stay and optionally leaving a written comment; Hosts may post a single public response to each review. Reviews must reflect a genuine stay and comply with our Acceptable Use Policy — we (or, for reviews, our administrators) may remove content that violates it. Booking-related messages between Guests and Hosts, and pre-booking enquiries, are provided through Villario’s messaging feature and are subject to the same Acceptable Use Policy; do not use messaging to solicit payment or booking outside of Villario.

9. Licence to your Content

You retain ownership of the Content you submit (listing photos and descriptions, reviews, messages, and any other material you upload). By submitting Content, you grant Villario a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt (e.g. resizing images), display, and distribute that Content for the purposes of operating, promoting, and improving the Service — including showing a Listing’s photos and description to prospective Guests and using Listing photos or review excerpts in Villario’s own marketing. This licence ends when you delete the Content or close your account, except to the extent the Content has already been incorporated into another user’s record (for example, a review remains visible after the reviewer’s account is closed) or we are required to retain it by law. You confirm you have the necessary rights to submit your Content and that it does not infringe any third party’s rights.

10. Host obligations

If you list a Property, you separately agree to our Host Agreement, which covers listing accuracy, local law and licensing compliance (including any duty to register your guests), tax responsibility, delegation of property management, and payout terms.

11. Prohibited conduct

Detailed rules on prohibited listings, prohibited conduct, and enforcement are set out in our Acceptable Use Policy, which is incorporated into these Terms by reference.

12. Disclaimers

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under English law, including liability for death or personal injury caused by negligence, or for fraud.

13. Indemnity

You agree to indemnify Villario against any claims, losses, or expenses arising from your breach of these Terms, your Listing content (if you are a Host), or your conduct as a Guest or Host, save to the extent caused by our own breach or negligence.

14. Suspension and termination

We may suspend or terminate your account for a breach of these Terms, our Acceptable Use Policy, or applicable law, in accordance with the enforcement provisions of the Acceptable Use Policy. You may close your account at any time; open Bookings must be resolved (completed or cancelled) first.

15. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified by email or an in-product notice at least 14 days before they take effect. Continued use of Villario after that date constitutes acceptance of the revised Terms.

16. Miscellaneous

Order of precedence. If there is a direct conflict between these Terms and the Host Agreement, the Cancellation & Refund Policy, or the Acceptable Use Policy on a matter that document specifically addresses, that other document controls for that matter; these Terms control on everything else.

Force majeure. Villario is not liable for any failure or delay in providing the Service caused by events beyond our reasonable control, including outages of a third-party provider we depend on (such as our payment processor or hosting infrastructure), internet or telecommunications failures, natural disasters, or governmental action. This does not affect a Host’s or Guest’s own obligations to each other under the accommodation contract, which are addressed by the applicable cancellation policy.

Disputes between a Guest and a Host. A dispute over the performance of the accommodation contract itself (for example, the condition of a Property or a Guest’s conduct during a stay) is between the Guest and the Host. Villario’s support team may assist in good faith — for example, in reviewing evidence for a damage deposit claim as described in our Cancellation & Refund Policy — but we are not an arbitrator of the underlying contract and do not guarantee a particular outcome.

17. Governing law and disputes

These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer protections available to you in your country of residence.

18. Contact

Villario, a trading name of Cyridium Ltd
19 Brambles Crescent, Blythe Valley, Solihull, B90 8DJ
General enquiries: hello@villario.co.uk
Support: support@villario.co.uk
Legal: legal@villario.co.uk